To meet the education, training and service needs of students and clients, Progressive Training staff will:
• Ensure training is appropriate to student/client needs by continual review of scope and delivery
• Provide quality education and training through well trained staff and resources of a high standard
• Maintain a friendly and helpful approach to students/clients
• Market services accurately and professionally
• Provide services that are efficient and consistent through continuous improvement planning incorporating student/client and staff feedback
• Provide an environment for students/clients that promotes access and equity through proactive policies that include:
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Appeals and complaints (Policy SC/5.9)
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Equal Opportunity (Policy SC/5.5)
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