In order to meet the education, training and service needs of participants and clients, Progressive Training (WA) Pty Ltd will:
*A copy of these policies and procedures can be found on our Forms page.
- Ensure training is appropriate to participant/client needs by continual review of Scope and delivery.
- Provide quality education and training through the use of well-trained staff, and resources of a high standard.
- In the event that Progressive Training (WA) Pty Ltd is not able to fulfill it's obligations to you, there are measures in place to ensure that you either receive the service from another RTO or a refund.
- Maintain a friendly and helpful approach to participants/clients.
- Market services accurately and professionally.
- Provide services that are efficient and consistent through Continuous Improvement Planning (CIP) incorporating participant/client and staff feedback.
- Provide an environment for participants/clients that promotes access and equity through proactive policies/procedures, including:
- 'Complaints and Grievances' Policy/Procedure (HR 4.13)
- 'Participant Appeals' Policy/Procedure (TA 2.03)
- 'Access and Equity' Policy/Procedure (CS 2.03)
*A copy of these policies and procedures can be found on our Forms page.