Cancellation Policy for Rio Tinto Site Entry Courses
Half or One Day Courses:
Cancellation by Progressive Training:
Progressive Training reserves the right to cancel any course if insufficient registrations are received. Should this occur, those who are registered will be notified and their course fees refunded in full. Progressive Training will not be held liable for any claims arising from course cancellation.
Transfers:
Substitution:
Non-attendance:
If a participant fails to turn up to a class, no refund will be payable.
If a participant is sick on the day of their course, and can support this with a medical certificate, they will be transferred to an alternate date at no charge, but must be available to complete this training within 6 months of the original course date. If the participant has failed to attend due to any other reason no refund will be payable, however a course transfer may be granted at the discretion of the CEO.
Exceptional Circumstances
Progressive Training aims to be flexible and accommodating with all procedures and recognises that in some cases there are exceptional circumstances in which a charge may not be incurred. This discretion applies to cancellations,transfers and non-attendance, as listed above. Exceptional circumstances could include serious illness or injury, death in family, natural disaster or financial hardship.
Not Yet Competent
Participants who are deemed ‘Not Yet Competent’ after an assessment are not eligible for a refund. Depending on the course, participants may be able to re-sit the course or assessment at no charge. This will be determined at the discretion of the CEO or delegated team member.
Unacceptable Behaviour
Progressive Training reserves the right to counsel and, in extreme circumstances, refuse any person from continuing the course if they display inappropriate or disruptive behaviour. Progressive Training personnel will, in the initial instance, advise the individual of the inappropriate behaviour which could include but is not limited to disruptive individuals, anyone displaying a reluctance to participate or anyone attempting to encourage other participants into obstructive behaviour. If following such counselling, the individual continues their disruptive behaviour, they will be formally warned. If after this such behaviour continues, they shall be asked to leave the course.
If an individual is abusive, appears under the influence of banned substances or threatens other students or Progressive Training personnel, they will be removed from the course and may be asked to leave the premises. For a person booked onto a course by a company, the company will be contacted and advised if a participant is asked to leave a course and the reason for the action.
Half or One Day Courses:
- 2 or more working days' notice: no charge incurred.
- Less than 2 working days' notice: the full cost of the course will be charged.
Cancellation by Progressive Training:
Progressive Training reserves the right to cancel any course if insufficient registrations are received. Should this occur, those who are registered will be notified and their course fees refunded in full. Progressive Training will not be held liable for any claims arising from course cancellation.
Transfers:
- Transfer of a booking can be made up to 2 working days prior to the commencement of the course without incurring costs. Once a transfer has been made, any further transfers will be at the discretion of Progressive Training Management.
- 2 or more working days’ notice: No charge.
- Less than 2 working days’ notice: Full cost of the course will be charged.
Substitution:
- An alternate person may be substituted prior to the commencement of a course, at no additional cost.
Non-attendance:
If a participant fails to turn up to a class, no refund will be payable.
If a participant is sick on the day of their course, and can support this with a medical certificate, they will be transferred to an alternate date at no charge, but must be available to complete this training within 6 months of the original course date. If the participant has failed to attend due to any other reason no refund will be payable, however a course transfer may be granted at the discretion of the CEO.
Exceptional Circumstances
Progressive Training aims to be flexible and accommodating with all procedures and recognises that in some cases there are exceptional circumstances in which a charge may not be incurred. This discretion applies to cancellations,transfers and non-attendance, as listed above. Exceptional circumstances could include serious illness or injury, death in family, natural disaster or financial hardship.
Not Yet Competent
Participants who are deemed ‘Not Yet Competent’ after an assessment are not eligible for a refund. Depending on the course, participants may be able to re-sit the course or assessment at no charge. This will be determined at the discretion of the CEO or delegated team member.
Unacceptable Behaviour
Progressive Training reserves the right to counsel and, in extreme circumstances, refuse any person from continuing the course if they display inappropriate or disruptive behaviour. Progressive Training personnel will, in the initial instance, advise the individual of the inappropriate behaviour which could include but is not limited to disruptive individuals, anyone displaying a reluctance to participate or anyone attempting to encourage other participants into obstructive behaviour. If following such counselling, the individual continues their disruptive behaviour, they will be formally warned. If after this such behaviour continues, they shall be asked to leave the course.
If an individual is abusive, appears under the influence of banned substances or threatens other students or Progressive Training personnel, they will be removed from the course and may be asked to leave the premises. For a person booked onto a course by a company, the company will be contacted and advised if a participant is asked to leave a course and the reason for the action.